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Online Sales Policy
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Please note: All sales are final at Brides, Etc.
Due to the nature of the business, we are unable to accommodate any returns, refunds, exchanges or cancellations. This return policy is a standard in the formal wear industry whether the store is online or is a traditional retail store. We advise that you read the return policies carefully of other websites that sell formal dresses, especially the Special Order section of those sites. Some online retailers policies are misleading regarding returns.
All international purchases are final.
All sale and clearance purchases are final.
Inspection of Merchandise and Returns
All of our merchandise is inspected before it is shipped from our distribution center. Each manufacturer also inspects it before it is shipped to our facilities. When we receive your dress from the manufacturer, we inspect that it is free from defects and that it is the correct style, size and color that you ordered. If any defects are found, we arrange for the manufacturer to send a replacement immediately. In the unlikely event that your dress makes it past our inspection process with manufacturer defects or it is damaged in shipment, it can be returned for replacement only. You must contact us at 910-692-5685 during business hours within 24 hours of receiving the item for a Return Authorization number and instructions for shipping. Return Authorization numbers must be clearly marked on the outside of the box and the box must be postmarked within two business days after a return authorization has been issued.
Our returns department will refuse any items returned without a return authorization number. Any item that has been altered or damaged in an obvious attempt to “create a defect” in an attempt to return the item will be refused for return.
Shipping charges are as follows:
UPS 3 Day select (Delivery by the end of the third business day) $25.00
UPS 2nd Day Air (Delivery by the end of the second business day) $40.00
UPS Next Day Air (Next business day delivery by end of day) $60.00
Please notify us in the final billing process under “comments” which shipping method you prefer.
Please choose the appropriate level of service you prefer. We use UPS as our shipping service. Please note: UPS does not ship to P.O. Boxes.
You need to provide a physical street address for shipping. Tracking information will be sent to your email address when your items ship from our Distribution Center. Brides, Etc. ships from the North Carolina area. Transit times are different for each area of the country. If you are concerned about how quickly you will receive your order after it leaves our Distribution Center, we recommend you upgrade the level of shipping service.
As per North Carolina law Sales Tax will be charged to North Carolina residents for all appropriate merchandise. Sales Tax is collected at the rate of 6.75%.
Please provide us with your actual wear date so that we can be certain that your dress will arrive in time. Inventories change quickly and we recommend that you do not hesitate to place an order once you have selected your dress.
We do not accept returns on online sale. If you would like more details about our retun policy, please contact us during store hours.
There may be an additional charge on certain styles and sizes. If you place your order online, we will contact you to inform you of any additional charges before porcessing you order. You can also call us during store hours or Click Here to use our registration form to submit your inquiry anytime
ph 910.692.5685 Hours: Monday - Friday 10am to 5pm, Saturday 9am to 3pm